Some of the print platforms that were shipped were unfortunately slightly warped making larger prints difficult to stick. It would also make the fibreglass heated bed hard to stick to it also.
We've been working on a solution and have now released a new and improved platform that combines the heater element and platform into one 3mm aluminium bed.
Besides just being flatter, there is better heat distribution to the edges and to the steel Flexplate. The steel Flexplate also grips better to the new platform (less likely to slip) and the magnets also perform better. There’s also no need for the springs any more, it just fixes straight onto the stand-offs. It also runs at a higher wattage and heats up quicker too.
Unfortunately we're not be able to offer it as a free replacement but we are making it available at essentially a cost price. It's now available for (until 26th May) for £20. We're hoping to start sending them out on the 10th of June.
RRP after the pre-order window will be £36.
Tracked shipping:
UK Shipping: £2.99
EU Shipping: £8.99
International Shipping: £11.99
Further note on shippping:
The size/weight heated platform (0.65KG) on it’s own just fits into our first shipping bracket, any extra item will tip the shipping into the next bracket.
If you order anything else we would still ship everything together with the new platform around the 10th of June.
UK shipping brackets:
Royal Mail Tracked Large Letter - 0-0.7KG: £2.99
Royal Mail Tracked Parcel - 0.71-1.99KG: 3.99
Express Courier - 2-25KG: £7.99
EU shipping brackets:
Royal Mail Tracked Large Letter - 0-0.7KG: £8.99
Royal Mail Tracked Parcel - 0.71-1.99KG: 14.99
Express Courier - 2-25KG: £15.99
Rest of World shipping brackets:
Royal Mail Tracked Large Letter - 0-0.7KG: £11.99
Royal Mail Tracked Parcel - 0.71-1.99KG: 15.99
Express Courier - 2-7.99KG: £24.99
Express Courier - 8-25KG: £34.99 (USA/Canada) £54.99 (Rest of World)
yet another disappoinment
so wouldn't that be covered under warranty?
Warranty Per the Website: “We rigureously test and quality control to ensure you recieve high quality components that function the way they were intended to.
However in the slim case you do recieve a faulty part or one that was damaged in transit we'll send out a replacement for you right away for up to an entire year after your purchase!”
Warranty Per the Kickstarter FAQ: “We offer a 1 year warranty on all components from the date your Proforge 2 ships and promise to replace any defect part/s. The warranty does not apply on accidental user damage from improper use or assembly.”
I gotta say, this is a pretty bitter pill to have to swallow considering the cost of shipping. As it stands, I have a printer that works as long as I use no more than a 50mm footprint and a DSE that failed before it could even finish calibrating, neither issue caused by “improper use or assembly”. When I submitted a claim I was told:
“We’re aware of the issues with these two components, we’re looking into improvements/solutions, should hopefully have something solid in a week or so.
We can send you a replacement servo if needed.
We can send you a replacement platform, but can’t guarantee it will be flatter than the one you already have.”
I opted to hold off on replacement parts to prevent unnecessary costs and now I have to essentially pay "extra" for a replacement. While I understand the new heated bed being more costly to manufacture, resulting in it not being a free replacement, I would have expected shipping costs to have been waived since it is a replacement of a defective part. Essentially, I can get a free likely-faulty platform with free shipping, or pay for a supposedly better upgrade ($25) AND pay for shipping ($15!!). I say supposedly better as there is no real proof other than the fact that I assume you tested them, but the original should have been tested as well, meaning either they were not tested thoroughly enough or there was an expected failure rate which was deemed acceptable and neither option really instills cause for confidence in the new version.
I was "brave" and ordered it really hoping that this kills lots of issues I do have. One concern I have: how do I remove the magnets from the original buildplate in order to place them again onto the new heated bed? I think they will not stick any more and then I have to order new heat resistent tape or something...
@fg We've thought about that, the platform will be including a fresh set of sticky pads for the magnets, but you should still be OK using the originals.
@Makertech perfect!