Currently stuck on step 14 of this guide. The second hotend does not display AT ALL (see below).
There’s a blank gap where the second hotend should be, so it seems at least that the firmware uploaded correctly (about screen pictured below):
I have double and triple checked the hotend heater cable connections, thermistor cable connection, and the hotend fan cables for the second hotend. Everything is connected as it should be according to the guide. The fans on both hotends are receiving power seeing as they do both spin up upon powering on the unit, so it doesn't seem that the problem is pertaining to the fan power leads. Additionally, I also checked for any physical irregularities in the wires, and they all seem fine.
PLEASE HELP.
Looks like the software update they put out last night must have done the trick because after re-downloading the updated marlin firmware and touchscreen firmware and re-applying both the second hotend is now showing up as advertised. Thanks for the heads up, FG.
The instructions of the dual hotend have been updated now and new software is available as well.
I believe the software for the touchscreen dual extrudes is not yet released, nor is the Marlin files. I’m in same boat...