At this point i have completely given up with this printer and will be turning to a different brand. this printer is by far the worst printer ever. i have yet to receive any support even though i have sent countless emails. good luck to you all!!
issues I have been having:
dual extrusion not working properly
filament getting jammed and breaking.
filament not sticking to the heated bed
octoprint crashes my printer and needs a hard reset.
when restarting a dual colored print you have to manually switch the filament that’s in the hot end
all in all this printer has a very poor design and is very poorly thought out. The software is also complete garbage and not user friendly. Setting up is a hassle and not worth the print quality. guess you get what you pay for. will be looking for a different brand.