To see this working, head to your live site.

Destroyed by UPS

I finally got my proforge 3 yesterday and even though the box looked OK it had obviously been dropped on it's head from some height

The frame is skewed the z screw-couplers have been ripped apart.

I sent an email to makertech Yesterday and am waiting for a response.

Has anybody else had the same issue?

Brgds

Fredrik Svensson

5 comments

5 Comments

Courtney Eley

May 24, 2022

Did anyone hear back about these issues other than the KS announcement that future printers will be shipped with better packaging? I appear to be having similar issues with the machine but haven't heard anything from anyone about what they're doing for the already shipped and damaged printers. Admittedly, I'm having an engineer friend come over to try and fix the damage but the fact that I had to call in a favor when I spent so much for an assembled printer is frustrating as hell.

David Ewen

May 24, 2022

Replying to

@Courtney Eley

Yes, I heard back directly.

I had a lot of suggestions I feel they should make.

There are a lot of issues with this printer.

Most can be fixed pretty easily.

Some will need a little re-design.

The big ones are;

The entire frame needs to be 40/20 extrusion with no sheet metal.
The build platform needs to be 20/20 extrusion with no sheet metal.
Extruders need to be completely revamped. They are inadequate. Mine consistently skip which causes under extrusion, poor quality and weak parts.
Z-Axis steppers need to be bigger to handle the job and not let the build platform fall when powered down.
There needs to be an easy way to sync the height of Hot End 2 to Hot End 1

Fredrik Svensson

May 09, 2022

I am sorry to hear that and agree with Your points.

Have You had any response from Makertech about the issues?

I am still waiting for any reply.

David Ewen

May 09, 2022

Replying to

@Fredrik Svensson

No response yet. It has only been a couple of days, so I wasn't expecting a response that quick.

I'm assuming they are extremely busy, so I am hoping they at least respond within 5-7 days. Since you have been waiting for 6 days already, I guess I'm a little optimistic.

David Ewen

May 08, 2022

Hi Fredrik,

I have a similar situation. Not quite as bad as yours.

My frame was damaged during shipping as well, but I can still print, kind of. See below for explanations.

Problem #1;

I had to order actual pulleys to make the printer work. The cheap solution of bearings and washers would not hold the belt on. I had 100% failure rate just moving the hotend around.

Problem # 2;

Frame is out of square. Likely from shipping, but if MakerTech would have used 40/20 extrusion for the entire frame (even Creality does that), then this would not be an issue. And for the cost, I feel robbed.

Problem #3;

Out of square frame has caused the bed to be mis-aligned to the nozzle(s).

This can not be corrected by Mesh Compensation.

I don't see anyway to fix this without a complete reconstruction, so this printer may never get used.

Problem #4;

The upper and lower sheet metal frame components are a terrible decision.

There is no possible way sheet metal can be expected to keep a machine true.

I can bend the entire frame with my bare hands.

Example; my door would not open/close without hitting either the upper or lower frame (sheet metal), so I pushed on the machine with my bare hands and moved it enough so the door can open & close.

To be honest, I am really disappointed in some of MakerTech's choices. This could be a really good machine, but cheeping out on critical components has given me buyers remorse. If I could, I would return this low budget printer and buy something better.

This was a $1,000.00 mistake on my end.

Lesson learned....