2 week ago i received the new "Aluminium Heated Print Platform", sadly it was damaged in one corner. Immediately sent a message through the contact form on the website. 1 week later i sent an email to info@makertech3d.com. Another week passed and no answer yet. What i should do now?

I was manually (via touch screen) moving my Z axis, thinking that the bed leveling sensor will act as an endstop, but instead my extruder keep lowering even with sensor triggered. Since it was hot now i have a hole in my flex plate :( Is mine an issue? there is a way to use the bed leveling sensor as an endstop to prevent things like this?

The printer have a lot of cable going from the extruder to the mobo (like 5 cable sleeve, if you follow the guide) and even if packed all together with cable tie (or if you put all of them in a bigger sleeve) you have this big long snake coming from the extruder all the way down to the base. I was wondering if you have tried using something like a cable chain but then scrapped the idea for some reason? Cause i think having cable chain will let the printer look much better (with no practical improvements).